Namaste !! We are from India and always welcome new Customer as member in our EKOS Family. We love our customers and we want to make things easy for you. We also hope you will make things easy for us too!

Once an order is confirmed, Ekos will not accept return or refund requests. Since our products are edible, we do not accept returns.

Damages and issues

If you receive the wrong item we can evaluate the issue and make it right.

No need to return the damaged item received. Simply take a photograph/video and send it to info@ekos.in. Once we receive the photograph/video, we will issue a replacement or refund. Easy, that’s what we like.

But remember to send the photo/video in a timely fashion. This is when being late is not cool. Damaged, missing, or incorrect items are reported after 24- 48 hours.

Refunds

If your order arrives damaged or in an unexpected state, we can issue refunds on a case-by-case basis. Contact us through email or our customer care number. If approved, the amount will be sent to your bank account. Please remember it can take some time for your bank to process and post the refund.

Need help?

Contact us at info@ekos.in for questions related to refunds and returns.