Ekos has relatively higher shipping costs on low-value items. In such cases, charging a nominal delivery charge helps them offset logistics costs. Please check your order summary to understand the delivery charges for individual products.
For Products listed as Ekos, a Rs 40 charge for delivery per item may be applied if the order value is less than Rs 500. While orders of Rs 500 or above are delivered free.

Why does the delivery date not correspond to the delivery timeline of X-Y business days?

It is possible that our courier partners have a holiday between the day you’ve placed your order and the date of delivery, which is based on the timelines shown on the product page. In this case, we add a day to the estimated date. our courier partners do not work on Sundays and this is factored into the delivery dates.

What is the estimated delivery time?

we generally procure and ship the items within the time specified on the product page. Business days exclude public holidays and Sundays.
There are NO hidden charges when you make a purchase on Ekos. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay.
Delivery charges are not hidden charges and are charged (if at all) extra depending on the Seller’s shipping policy.
At times we prefer not to ship to certain locations. This is entirely at their discretion.

Why is the CoD option not offered in my location?

Availability of CoD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery.
Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if CoD is available in your location.

I need to return an item, how do I arrange for a pick-up?

Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return.
Wherever possible ShipRocket Logistics will facilitate the pick-up of the item. In case, the pick-up cannot be arranged through ShipRocket, you can return the item through a third-party courier service. Return fees are borne by us.

What do the different tags like “In Stock”, and “Available” mean?

‘In Stock’ :- for items listed as “In Stock”, we will mention the delivery time based on your location Pincode (usually 2-3 business days, 4-5 business days, or 4-6 business days in areas where standard courier service is available). For other areas, orders will be sent by Registered Post through the Indian Postal Service which may take 1-2 weeks depending on the location.
‘Available’ :- This product is no longer available because it is obsolete and/or its production has been discontinued.

Does Ekos deliver internationally?

As of now, Ekos doesn’t deliver items internationally.
You will be able to make your purchases on our site from anywhere in India with credit/debit cards issued in India, but please ensure the delivery address is in India.